At work, I’ve been working on InMoment’s Salesforce managed package. In particular, I’ve been working to resolve security issues that have been identified be a static code analyzer.
The people we have on the team, me include, just aren’t skilled and experienced enough to solve these issues. It’s been really frustrating to try to resolve things way out of my league.
I’d been praying for help for days and on 7 March 2024, Ryan Milyard reached out to me on Slack. Ryan is a Salesforce admin & developer that works in the revenue operations group of the InMoment Review Trackers business; he is not part of Engineering. Ryan had been given my name from someone and was reaching out to see if I knew anything about a new user he was working with.
I didn’t know anything about the new user Ryan was asking about, and when it was clear I couldn’t help, I asked Ryan if he knew anything about the particular error I was looking at. Within 6 minutes, Ryan came back with a brief explanation and 5 bulleted ideas of the root cause. I was super impressed and asked if Ryan would be open to helping me more formally. He agreed.
The next day we met and brainstormed some more solution ideas. None of them worked, but it got Ryan involved.
I’ve spent the last couple weeks working with Ryan and a couple days ago we cracked the code on the last remaining big security issue. It was a miracle. On Monday evening, I was ready to give up. I was so frustrated. Before I went to bed, I left Ryan a note with my most recent findings and struggles. Tuesday, mid-morning, Ryan replied. At that point, I had already decided I was moving to other things. Something about the reply inspired me to try one more time. Ryan’s thoughts spurred some ideas. We chatted back and forth a bit, and within a few hours we had a solution that maintained functionality and produced a clean security scan.
Heavenly Father answered my prayers. He orchestrated whatever he needed to to have Ryan reach out to me. Without Ryan’s help, my team would still be stuck.